Frequently Asked Questions
How do I Order?
Orders may be placed by phone, fax, mail, or online. For full details please download our photo-copyable order form from our documents page.
How do UK schools and colleges set up an account?
Please place an order and we will set up an account automatically. There will normally be a credit limit based on your trading history with us. We reserve the right to delay shipping an order until the previous one has been paid for.
What are your International Business terms?
If we have sent you a catalogue we will follow the same procedure as we do for Schools and Colleges. Otherwise we can set up your account immediately by Email joyce@jaguared.co.uk, Phone +44 (0)8702 405879 or Fax +44 (0)8700 520717. Your credit limit will be established and notified to you. Our terms are strictly 30 days and we reserve the right to require cash or credit card payment with order until 12 months trading history has been established.
What currencies do you accept?
We accept Sterling (GBP) and Euros (EUR). Please call us about US Dollars (USD).
When will I receive my order?
We normally ship on the day we receive your order or the next working day. In the UK we use First Class Mail or a Courier Service.
International customers are asked to call us for details of shipping costs and arrangements.
International customers are asked to call us for details of shipping costs and arrangements.
What is your returns policy?
Any product that does not meet your needs may be returned within 10 days in perfect condition for a full refund, exchange or credit. Please return packages via recorded delivery. You must telephone +44 (0)8702 405879 for a returns number.
How can I obtain a copy of your catalogue?
If you would like to see a paper version of our catalogue, please contact us,